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What is your online order return policy?

You have 21 days for in-store credit or exchange on regular price items, please note that we do not offer refunds to OMP.  Items discounted 15% or less that are unworn with original tags attached. Items that are missing tags or have been worn, will not be accepted. 
 
The following items cannot be returned:
- Jewelry & Hair Accessories
- Sunglasses & Blue Light Glasses
- Swimwear
- Bodysuits, Tights, Nylons, & Intimates
- Any item that does not have original tag attached
21 Day Return Policy
Day 1 starts from the first day Canada Post tried to deliver, and for in-store pickup it’s the day you receive your confirmation email.
How To Return 
Step One:
Email us at online@bambooballroom.ca and explain why you would like to return the item. We will notify you when your return has been excepted.

***Please note that we must receive your items back at the store within 14 days of the item having been received. If we do receive items back after 14 days we will not be able to process an exchange or store credit and you will need to pick up your items or have them shipped back to you at your expense.
Step Two: 
Once we receive your item(s) and ensure they are in approved selling condition we will email you a gift card.
We strive to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email and be refunded

Q - I purchased from the Edmonton location can I return to Calgary? Or if I purchased at the Calgary location can I return to Edmonton?

A - You will need to return all in store and online items to the exact location you purchased from.


Q - How can I contact you?

A - The best way to contact us about an online order is by email at online@bambooballroom.ca. We will return your email within 24 hours under normal circumstances.

Q - I live in Edmonton, can I pick up the order in-person:

A - Yes you can,  after you receive the email that your order is ready. 
  

Q -How long will you hold my in-store pickup order?

A- We will hold your order for 90 days after the order is placed. If you require the item to be held for longer, please send an email to online@bambooballroom.ca 
 

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